Legal

Terms of service

Last updated: 10 June 2026

Article 1 — Purpose

These Terms of Service (hereinafter the "ToS") govern the conditions under which the SaaS platform KARTES (hereinafter "the Service") is made available by ODOWA SASU (hereinafter "ODOWA") to its professional customers (hereinafter "the Customer").

Subscribing to the Service entails unreserved acceptance of these ToS.

Article 2 — Description of the Service

KARTES is a professional mapping SaaS platform for managing field interventions, inspections and inventories. The Service includes:

  • Access to the KARTES mobile application (iOS and Android);
  • Access to the web administration interface;
  • Hosting and storage of data;
  • Functional and security updates;
  • Standard technical support by email.

Certain features (AI analysis, voice transcription, team location sharing, etc.) may be included in or reserved for certain pricing plans, in accordance with the price list published on kartes.io.

Article 3 — Prices and billing

The prices in force are published on kartes.io and stated on quotations. Subscriptions are billed monthly, in arrears, based on the number of active users recorded over the period.

ODOWA reserves the right to change its prices at any time, subject to written notice (email or post) of at least 30 days. If the Customer disagrees with the new prices, they may terminate under the conditions set out in Article 6.

Article 4 — Payment terms

Invoices are issued monthly and payable within 30 days of their issue date, by bank transfer or SEPA direct debit.

Any late payment shall automatically, and without prior formal notice, give rise to late-payment interest at the statutory rate increased by three (3) points, as well as a fixed recovery-cost indemnity of €40 (article L.441-10 of the French Commercial Code).

Late payment persisting beyond 30 days after a formal notice that has remained without effect may result in the immediate suspension of access to the Service, without prejudice to other legal remedies.

Article 5 — Term

The contract is entered into for an indefinite term from the first monthly billing. It is tacitly renewed each month.

Either party may terminate it at any time, under the conditions set out in Article 6.

Article 6 — Termination

6.1 Termination at the initiative of either party

Either party may terminate the contract at any time subject to written notice given by email or by registered letter, with a minimum period of:

  • 30 days for subscriptions taken out less than 12 months ago;
  • 60 days for subscriptions taken out 1 to 5 years ago;
  • 3 months for subscriptions taken out more than 5 years ago.

The contract ends on expiry of the notice period. Current subscriptions continue to be billed normally during the notice period.

6.2 Termination for breach

In the event of a serious breach by one of the parties of its obligations, the other party may terminate the contract automatically, after a formal notice sent by registered letter with acknowledgement of receipt that has remained without effect for 30 days.

Article 7 — Intellectual property

KARTES — including without limitation the source code, trademarks, databases, artificial-intelligence algorithms, graphical interfaces, educational content and all elements making up the platform — is and remains the exclusive property of ODOWA SASU.

The Customer is granted a personal, non-exclusive, non-assignable and non-transferable right of use, limited to the duration of its subscription and solely to the needs of its business.

Nothing herein shall be construed as a transfer of intellectual property rights to the Customer.

Article 8 — Customer data

The data entered, imported or produced by the Customer in KARTES (hereinafter the "Customer Data") remains the exclusive property of the Customer.

ODOWA acts as a processor within the meaning of the General Data Protection Regulation (GDPR) on behalf of the Customer, who remains the data controller. The processing conditions are defined in the Privacy policy.

Article 9 — Data portability and deletion

At the end of the contract, the Customer may request, within 30 days, the export of its data in a structured, machine-readable format (CSV, JSON, GeoJSON depending on the nature of the data).

After this period, the Customer Data will be permanently deleted from ODOWA's systems within a maximum of 90 days, with the exception of data subject to a legal retention obligation (in particular accounting data retained for 10 years).

Article 10 — Availability and liability

ODOWA undertakes to provide the Service with diligence and professionalism, under a best-efforts obligation.

ODOWA shall not be held liable for Service interruptions resulting from events beyond its reasonable control, in particular: force majeure, failure of third-party infrastructure providers (host, telecom operator), scheduled maintenance operations notified to the Customer, or improper use of the Service by the Customer.

ODOWA's liability, on all grounds combined, is capped at the amount actually paid by the Customer over the last 12 months preceding the event giving rise to the damage.

ODOWA may under no circumstances be held liable for indirect damage, loss of opportunity, loss of profit, damage to image or commercial losses suffered by the Customer.

Article 11 — Confidentiality

Each party undertakes to keep strictly confidential the commercial, technical, financial or strategic information exchanged in the course of performing the contract, for the entire duration of the contract and for a period of 3 years from its end.

Article 12 — Amendments to the ToS

ODOWA reserves the right to amend these ToS to reflect technical, legal or commercial developments.

Any substantial change will be notified to the Customer by email at least 30 days before it comes into force. The Customer may, if they disagree, terminate under the conditions of Article 6. Failing termination within this period, the new ToS are deemed accepted.

Article 13 — Governing law and jurisdiction

These ToS are governed by French law.

Any dispute relating to their interpretation, performance or termination shall be subject to the exclusive jurisdiction of the Paris Commercial Court, after a prior attempt at amicable resolution lasting no more than 30 days.

Contact

For any question relating to these ToS:
Email: support@kartes.io
Post: ODOWA, 6 rue d'Armaillé, 75017 Paris